Report an issue

The Hot Wire is a community site and we rely on your feedback to help shape the site and keep it friendly, safe and relevant for everyone. We like to think of it as you, the on The Hot Wire community, policing the site and keeping out the bad guys.

The Hot Wire community policing

Hot Wire is a community site and we rely on your feedback to help shape the site and keep it friendly, safe, up to date and relevant for everyone. We like to think of it as you, on the Hot Wire community, policing the site and keeping out the bad guys.

While the vast majority of Hot Wire users have great success buying, selling, renting or connecting with others, from time to time we do receive reports of people attempting to scam or defraud users. We have found that one of the best ways to address this problem is to ensure that all transactions take place locally and in person.

However, if you find an ad on on The Hot Wire that you think is illegal, a scam or fraudulent you can report to us by clicking on the ‘Report Ad’ button featured on every ad The Hot Wire. Reporting a suspicious ad brings it to our attention so that we can review and, if necessary, take it down quickly.

If you reply to an ad and you get a suspicious request from the poster of the ad (e.g. asks for money to be sent to them via a payment service), please forward the email to us at ‘spoof@thehotwire.us’ and stop all communications with that person.

If you experience harassment or abuse in connection to either an ad on The Hot Wire or an email received from a Hot Wire user then please report it to us. You can also forward the details to the sender’s email account provider (i.e., Yahoo!, Hotmail, AOL).

We do not tolerate harassment or abuse of Hot Wire users and we take reports of this nature very seriously. If you have any other security questions that aren’t answered above, please contact us.

Report a scam

If you see an ad on The Hot Wire that you suspect is a scam or otherwise violates Hot Wire’s policies, please click on the ‘Report Ad’ button in the top right of the ad page. Reporting a suspicious ad brings it to our attention so that we can review and, if appropriate, take it down quickly.

If you reply to an ad and the person who posted the ad responds with a suspicious request (e.g. asks for money to be sent to them via a payment service), please forward  the email to us and stop all communication with that person.

If you are the victim of fraud please inform on The Hot Wire  and your local police.

If you have any other security questions that aren’t answered above, please contact us.

Report spam

If you receive an email claiming to be from The Hot Wire that you find suspicious or suspect is spam please report it to The Hot Wire by forwarding the email to ‘spoof@thehotwire.us’ with your country as reference. Reporting a spam email brings it to our attention so that we can review and take any appropriate action.
The Hot Wire will never send an email requesting your personal information. If you receive an email from The Hot Wire, or any other company, with a request such as this go to the company’s official website and login to your account directly. Do not click on any links or downloads in these emails.
If you reply to an ad and the person who posted the ad responds with a suspicious request (e.g. asks for money to be sent to them via a payment service), please forward  the email to us and stop all communication with that person.
If you are the victim of fraud, inform on The Hot Wire and your local police.
If you have any other security questions that aren’t answered above, please contact us.

Reporting a suspicious ad

If you see an ad on The Hot Wire that you suspect is illegal or violates Hot Wire’s policies, please click on the ‘Report Ad’ button in the top right of the ad page. Reporting a suspicious ad brings it to our attention so that we can review and, if appropriate, take it down quickly.

If you reply to an ad and the person who posted the ad responds with a suspicious request (e.g. asks for money to be sent to them via a payment service), please forward  the email to us and stop all communication with that person.

If you have any other security questions that aren’t answered above, please contact us.

What to do if you’re concerned about abuse or harassment on The Hot Wire

If you experience abuse or harassment in connection to either an ad The Hot Wire or an email received from a Hot Wire user then please report it to us.

If you receive an abusive email you might also want to forward the details to the sender’s email account provider (i.e., Yahoo!, Hotmail, AOL).

We do not tolerate harassment or abuse of Hot Wire users and we take reports of this nature very seriously. If you have any other security questions that aren’t answered above, please contact us.

Reporting an incident to The Hot Wire

If you find an ad that you think violates on The Hot Wire’s policies, the fastest way to bring it our attention is to use the ‘Report this ad’ button on the right of an ad page. Our Community Support team will investigate and if necessary, remove the ad.

If you feel that you’ve been the victim of fraud, please contact us and send through all the information you have about the ad (ideally the ad number) and/or the email address of the advertiser or buyer that contacted you.

Reporting an incident to the police

If you’ve been defrauded or think you’ve discovered stolen goods, we recommend that you contact your local police to report the incident. The police will decide if the incident should be investigated.

Before you go to the police you should collect the following evidence:

  • Essential details such as the nature, date and time of the offence, and the name and contact details of the victim and suspect(s)
  • Any email exchanges between you and the other person
  • If relevant, the ad reference number of a printed copy of the Hot Wire ad

In the event that the police decide to pursue the incident, they will contact us and we’ll provide them with any information that may assist their investigation.